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About RMR
RMR corporate objectives, history, and facts.
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RMR has two offices to serve your needs.
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Business Solutions
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RMR's service infrastructure is designed to scale to fit your relocation needs.
For over a decade, RMR has been providing solutions to corporations of
every size. One of the keys to our success is providing a scalable
move management service that changes as your company does. Through tough
times or rapid growth, RMR provides consistent service to you and
your relocating employees.
Customer Service
Regardless of your size, you will receive the same great customer
service from your RMR Move Management team. Individualized attention
to your company and its transferees is a cornerstone of RMR's
business focus. Through customer service, RMR makes moving less
stressful on your employees and makes managing your corporate
moving program more efficient and less costly.
To your transferees, the RMR Move Management team will provide
personalized counseling on the moving process. In addition to
outlining general moving services, our counseling seeks to:
- establish service needs
- negotiate schedules
- select the best movers to deliver required services
- ensure policy guideline adherence
- track the progress of the move from start to finish
- avoid unnecessary service-failure situations
- manage claims for loss or damage during the move
To your company, the RMR Move Management team is an extension
of your own relocations group. Because we remove from you the
hassles of directly managing each move, it is important that we
follow your processes and policies regarding:
- integration with other relocation service providers
- the degree of your involvement in normal management functions
- exceptional service authorization request management
- data tracking requirements
- policy effectiveness and review
Orchestration
Though orchestration is a service typically associated with the transferee,
RMR's active management process benefits relocations departments by:
- eliminating multiple contracts with many movers in order to
ensure geographic coverage - you pay the same rate with RMR
regardless of which mover we select
- selecting movers based on quality, price, and
geographic coverage, regardless of van line affiliation
- handling communications between the movers and
transferees, notifying you based on the level of involvement
you request
Audit
Because RMR acts as the sole source of communication for all household
goods moving service needs, a wealth of moving data related to performance,
exceptions to policy, and authorizations is available and utilized during
our audit process. Every invoice for service undergoes a three-point audit
in which we:
1. Verify services occurred
All back-up paperwork is compared with the survey results and original
assignments issued to the mover. Paperwork is also compared with other
documents (i.e. the weight on the bill of lading is compared with
certified weight tickets). The list of authorized services is also
compared against the charges.
2. Verify charges match parameters of signed back-up paperwork
Using the results from above, our audit staff creates an invoice based
on the services that appear on the paperwork, correcting unauthorized
or inaccurate information. The RMR generated invoice is compared with
the mover's invoice. Inaccuracies are noted and corrected with the mover.
3. Verify charges follow mover's published tariff and your RMR Service Contract
Because RMR uses the latest industry-standard rating software, when
RMR generates its own comparison invoice, the correct tariff charges
are utilized. At the conclusion of the audit, the invoice generated by
RMR is used to provide accurate billing to you based on your RMR Service
Contract parameters.
Controls
Controlling each move is as important as providing excellent service.
Without controls, costs can easily get out of hand. RMR's database
system allows us to handle moves under a diverse set of guidelines
to ensure control, including:
- strict budget caps
- varying approval and authorization requirements
- lump-sum moves
- multiple policies with variable service limitations
Scaled Solutions
RMR's technology provides the safety and controls of a big company
while our relatively small size results in individualized attention
from our senior managers. Our team-oriented corporate structure
allows us to easily scale our service to fit your volume. As you
grow, the team assigned to you grows as well. Each team consists
of an account manager, a team leader, and one or more auditors
and move managers. Each team relies on our world class move management
database system to organize and manage your moves.
Small companies with between 1 and 25 relocations each year are
efficiently serviced by an account manager, team leader, and
one auditor. As volume grows to between 26 and 100 annual
relocations, the team is expanded to include one or more
move managers who are responsible for supporting the team
leader and auditor. Scaling further upward, RMR adds additional
auditors and may even develop multiple team leaders responsible
for specific groups within your organization.
By scaling our service to fit your volume needs, RMR is able to
offer excellent service at competitive rates.
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